Privacy Policy

We collect personal information necessary to provide you with safe and effective massage therapy services. This may include: 

• Personal details: Your name, address, phone number, and email address.

• Health information: Health history, current medical conditions, injuries, allergies, pain levels, and treatment plans.

• Treatment records: Notes from your sessions, progress reports, and information on the techniques used.

• Billing information: For payment processing. 

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How we collect your information

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We collect information through several methods:

• Intake forms: You provide information directly when you fill out intake and consent forms.

• During consultation: We may collect additional health information during discussions before and after your sessions.

• Client communication: Information is collected through communications via phone, email, or our website.

• Website data: Our website may collect information automatically, such as IP addresses and cookies, for operational and security purposes. 

How we use your information

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We use your information for the following purposes:

• Treatment and care: To provide safe and customized massage therapy treatments.

• Administration: To book and manage appointments, process payments, and maintain accurate client records.

• Communication: To contact you regarding your appointments, account, or services.

• Legal obligations: To comply with legal or regulatory requirements. 

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Protecting your information

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The security of your data is paramount. We implement a variety of measures to protect your information, whether it is in a locked filing cabinet or stored digitally. 

• Secure storage: Physical records are stored in a locked and secure location, and electronic records are password-protected or encrypted.

• Limited access: Only authorized staff with a need to know are permitted to access client information.

• Secure disposal: We securely shred or permanently delete records once the legal retention period has passed. ​

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Disclosure of your information

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Your personal health information is confidential. We will not disclose your information to third parties without your explicit written consent, except in specific circumstances:

• As required by law: If we are subpoenaed or required to do so by a court order.

• In a medical emergency: To provide emergency medical care.

• With your consent: For example, we may consult with another healthcare provider (like your doctor or chiropractor) if you give us written permission to do so.

• To service providers: We may share information with contractors or service providers who help us run our business (e.g., booking software) who are also contractually obligated to keep your information confidential.